CV provides comprehensive support services for the mission critical hardware and software that make up your data center environment. This will increase your service level agreements and reduce your costs. Serving as your single point of contact we will enable support for multi-vendor hardware maintenance, operating system support, education and proactive monitoring service to support your complex, heterogeneous IT environment. CheckVantage’s services are designed to enhance IT reliability, performance and efficiency.
MISSION CRITICAL MULTI-VENDOR DATA CENTER SUPPORT
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Single Point of Contact
Single Point of Contact for all your Data Center Support Needs – With deep technical knowledge across a wide range of server and storage platforms and data center technologies we provide support for:
- Hardware: Sun, HP, IBM, EMC and Dell
- Operating Systems: Solaris, HP-UX, AIX, Red Hat 7, SUSE Linux
- Virtualization: VMware, Virtual Iron, Xen and Microsoft Virtual Server
- 24X7 HELP DESK Technical Support
All CV’s customers are backed by our 24x7x365 call center which provides telephone and Web-based help desk technical support for Sun, HP, IBM, EMC and Dell hardware and software-related issues. Our experienced technical support engineers are OEM certified and can efficiently and effectively isolate and diagnose the problem. CV's average time-to-answer a service call is within 30 seconds and our call center does not use voicemail or scripts, expediting the problem determination process.
- Service Level Agreements (SLA)
Our expertise in logistics planning and parts inventory management ensures that the right parts are available in the right location to meet our committed SLA’s to our customers, which can vary from 24x7x4, 24x7x2, or Next Business Day. Through our partners we maintain an extensive network of strategically located parts banks across the world and operate on of the largest testing and repair facilities in the industry. Our expert field engineers are industry trained and OEM certified and ensure minimal system downtime for our clients. Our goal is to provide your company with the same field engineer increasing service level proficiency as the technician becomes familiar with your company’s environment.
- Proactive monitoring service
Proactive monitoring service provides multi-vendor 24x7 proactive infrastructure monitoring. CV's monitoring service tracks critical systems to identify weaknesses and guard against system failures 24X7. It maximizes system uptime via the advanced notification of potential issues and faster time-to-repair and problem resolution when failures occur. By setting capacity and threshold parameters, potential infrastructure problems can be identified and averted remotely, without ever experiencing service degradation.
For more information contact CV Technology Services (512) 440-1352